September 19th, 2022 – Ottawa, Canada –
Fully Managed, a leading managed services provider (MSP) specializing in digital business transformation, today announced new enhancements to its FMX Digital Experience Platform (FMX). The platform was created to set a new standard for IT service delivery and to meet the evolving expectations and needs of business customers – it marks an evolution from
service management to experience management.
FMX is a revolutionary digital gateway developed to give businesses and employees easy access to the technology services they need, in an efficient and modern way, from anywhere, at any time. Designed with a Customer Experience (CX) and Employee Experience (EX) mindset, the platform is a unique source of interaction and information, focused on convenience, visibility, and knowledge for end users.
New platform features provide valuable business insights including:
- a Digital IQ module that offers a self-driven evaluation to inform businesses of where they stand on the path to digital transformation and use of technology, and
- a Digital Risk module that enables Fully Managed to share detailed information on cybersecurity risk with existing and prospective customers.
FMX 2.0 also delivers functionality upgrades to existing platform services that enable users to:
- instantly access live chat-based IT support and after-hours chatbot
- easily track progress of IT support cases
- find detailed information on in-progress projects
- obtain data on their business’ technology assets, and
- access reporting and analytics on IT service usage.
“To succeed in the new digital-first work world, businesses are faced with having to meet new expectations and requirements from their employees and their customers,” said Fully Managed by TELUS Business President, Mark Scott. “With the FMX Platform we are providing our customers with a revolutionary IT experience that will help them improve how they work and in turn, impact how they serve their customers.”
Fully Managed introduced the first generation FMX in September 2021 and has a strategic roadmap for new functionality in our FMX 3.0 App4Work release.
“Our plans for the platform reflect what we are seeing in the market and the growing needs of businesses and the digital-first worker and customer,” said Fully Managed by TELUS Business Chief Strategy Officer, Joel Abramson. “We envision FMX becoming the critical application for the modern workplace – a true one-stop-shop enabling convenient access to everything you need to be productive.”
For further details please visit www.fullymanaged.com/FMX for product information, register for a live demonstration and read further about our vision in the Dawn of the Digital MSP whitepaper.
About Fully Managed by TELUS Business
Fully Managed is a leading managed services provider specializing in digital business transformation. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is
Creating Peace of Mind through better IT, customer and employee experiences to make work flow! Fully Managed joined the TELUS Business Solutions family in 2022.