Enterprise Service Desk

Struggling to provide the IT Support your end-users deserve?

A common IT challenge – solved

Most IT departments struggle to manage technical support for end users. Offloading routine IT support to an experienced team can be a massive benefit for your employees and your business.

Transforming IT support​

Whether you are struggling to staff, train and retain an existing IT support team, or provide extended-hour support, we can help. With a Fully Managed Service Desk solution, you can confidently hand off front-line technical support or extend the capabilities of your in-house team.

Fully Managed provides an unmatched level of IT service and support for your internal end users – critical for supporting employee productivity and satisfaction. Our experienced North American team of technical experts is dedicated to ensuring IT support is seamless and efficient – supporting your users and your business every step of the way.

Provide outstanding end-user IT support

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Our commitment to industry best practices ensures a world-class IT service management experience that incorporates trend analysis to increase efficiency, knowledge-based self-service, and innovation like AI-driven automation.

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Fully Managed Service Desk: We've got you covered

Are you a growing company with no capacity to offer IT support to end users?
We can be your FULL IT Support
Is management asking for greater efficiency and transparency related to IT support processes?​
Gain efficiency and metrics to demonstrate IT value​
Struggling to handle the volume of end-user support tickets?
We can handle your overflow and more
Need to expand IT support beyond 9-5? Worried about burning out your team?
We can extend your team with after-hours or 24x7 support services
Tired of trying to staff, train, and retain internal support technicians?
We can help you virtually eliminate staffing headaches
Want to modernize IT service processes but no budget for best-in-class tools?​
Take advantage of our investments in best-in-class IT Service Management​

More of a visual learner?

Watch our video to see how Enterprise Service Desk can help you boost potential, increase productivity, and focus on the Strategic Growth of your company
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Every organization comes to us with different capabilities and support needs. We help you decide where your support model needs to be and then tailor an appropriate solution to meet your evolving needs based on:

  • Service Level Required - What does employee downtime cost you today?
  • Service Ticket Volume - How much is your existing team handling today?
  • Average Speed to Handle - How critical is timely support to the operation of your business?
  • Hours of Service Required - Are you in one location? Multi-locations? Is Information Technology on-site everywhere?

Our programs are built depending on your existing staff’s support needs/capability, such as:

Business Hours

  • Need support from 9am to 5pm 
  • May or may not have people on-site 
  • Want to free your team for more strategic initiatives 
  • May not have an existing ticketing systems, more efficient to share a system

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After Hours/Off-Peak

  • Need support from 8am to 8pm 
  • Ticket volumes too slow to make sense for after-hours staff 
  • Multi-location business with a need for a centralized ITSM system 
  • Difficult to scale support up or down seasonally with business​

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  • Employees work anywhere, anytime and immediate expect IT support
  • High risk of customer downtime or dissatisfaction if Service Metrics aren't met
  • May have no internal team or want a dedicated team
  • Need 1 platform to align and run ITSM or ticketing systems efficiently

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See how easy it is to get your Service Desk started with Fully Managed.
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Check out this infographic to see if you identify with any of these common challenges. If so, Fully Managed can help you find your flow and improve how you deliver support.
Learn more about why outsourcing Level 1 technology support to an experienced IT partner can be a step in the right direction for your organization.
Customer Story
A valued customer of our Enterprise Service Desk, Karen Juday, Director of IT Client Support from a leading US university, discusses how Fully Managed was able to help her organization offer a better IT support experience.
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