Introduction to Operational Maturity Level
23 days ago, Chris Day @ FM
So, what is Operational Maturity Level (OML)?
I recently delivered two sessions in Vancouver and Edmonton to our Technology Strategy Council, introducing the concept / framework known as...
Why We Focus on Building a Brand
2 months ago, David Reeve @ FM
Why do we want to build a brand?
Simply put, we want to be unique. When you are unique, you get noticed for all the right reasons and you become attractive. When people find you to be both unique...
The Evolution of IT: Step Four - Stabilization through standardization
3 months ago, Todd Kane @ FM
Most IT groups struggle to find the time to focus on the important tasks week to week. When most of your day is spent in a reactionary mode you have no time for strategy and forward thinking....
IT Security & The Java Threat
4 months ago, Todd Kane @ FM
So you may have heard about a recent security threat surrounding Java. Even the US government advised uninstalling Java. So, should you be concerned? The simple answer is no.
The more complicated...
The Evolution of IT: Step Three - Root Cause Analysis
6 months ago, Todd Kane @ FM
The next stop in the road to an evolved IT environment is stabilization, but first we need to do some analysis. The mistake that people often make is skipping the previous steps. It's a lot like...
The Evolution of IT: Step One - Dialogue
8 months ago, Todd Kane @ FM
Feel like you want to change or improve something? The best place to start is truly understanding it. In order to be effective at developing an actionable strategy for any business, you should be...
Grind for Kids 2012
11 months ago, Chris Day @ FM
What is Grind for Kids?
Grind For Kids is now in its third year and leverages the enthusiasm of the thousands of people in the Lower Mainland that do the Grouse Grind on a regular basis. People...
Laptops for Africa: Thanks Waiward Steel M&D Drafting
1 year ago, Miranda Jha @ FM
We are overwhelmed by the outpour of support we have received since launching our campaign to collect Laptops for Africa. It has been so inspiring hearing back from our clients that they share our...
Strategy Not Support
1 year ago, Chris Day @ FM
If it isn't broken, why pay to fix it?
It used to be that our clients approached us because they needed a skilled trade, someone to fix broken technology. Do any of these sound familiar?
My...
Fully Managed™: Microsoft IMPACT Awards 2011 Win
1 year ago, Martin DesRosiers @ FM
This past Wednesday, November 30th 2011, marked the Microsoft IMPACT Awards for 2011 in Toronto. Chris Day and I attended this prestigious event which is put on by Microsoft Canada annually to...
The Foundations of Mission Control
1 year ago, Chris Day @ FM
At Fully Managed™, we have an incredible responsibility.
Our clients come to us because they want peace of mind. We are entrusted to handle sensitive data, monitor and maintain mission-critical...
Laptops for Africa: The Journey Begins
1 year ago, Sharleen Oborowsky @ FM
The journey of laptops to a better place in Kilimanjaro, Africa...
August marks an exciting month for us at Fully Managed™: the very first leg of the journey of a refurbished laptop computer from...
Office 365 Has Arrived
1 year ago, Chris Day @ FM
Welcome to Office 365
It's been an exciting morning so far at the worldwide press conference held in New York, NY! Today's Office 365 launch was laser focused on productivity plus collaboration as...
Mac, OSX Lion, iCloud and iOS5
1 year ago, Chris Day @ FM
Welcome, Mac.
Friday, June 10th, 2011 marked an interesting day for me: the day I became certain that supporting Apple systems will become a significant part of what we do at Fully Managed™.
Apple's...
Amazon Cloud Goes Down, Hard.
2 years ago, Chris Day @ FM
Well, Thursday April 21st marks an historic day in the history of cloud computing. Amazon Elastic Compute Cloud (EC2), one of the titans, the giants, the behemoths in cloud computing, sustained a...
The Importance of IT Strategy for SMB
2 years ago, Martin DesRosiers @ FM
My most recent blog post in The Georgia Straight focused on the topic of IT strategic planning for small business. At Fully Managed™, most new clients we encounter exhibit little to no signs of...
Windows Intune Launch
2 years ago, Chris Day @ FM
Windows Intune Released
We were featured last Wednesday at the Microsoft Management Summit in Las Vegas, NV as part of the Windows Intune launch. For those of you who don't know about Windows...
CDN Feature in Feb 2011
2 years ago, Chris Day @ FM
Thanks to Computer Dealer News (CDN) for their "Companies to Watch" post in the January/February 2011 issue. The only thing I noticed is "Piece of Mind" rather than what we actually create for our...
Avoiding Risk with Managed Services
2 years ago, Chris Day @ FM
One of the things we talk about a lot when engaging with new prospects in Vancouver or Edmonton for the first time is the "three pillars" of Managed Services: Value, Performance & Risk. These...
The Importance of Service Management
2 years ago, Chris Day @ FM
As an IT service provider, we are in the business of managing a huge volume of technology systems on behalf of our clients. We are pleased to announce that we have recently added two key roles...
Why Work for a Managed Services Provider?
2 years ago, Martin DesRosiers @ FM
Have you ever wondered what it’s like working for a MSP? I often get asked this question by contacts in the industry who are submersed in a corporate IT environment managing a single network....
Customer service through social media platforms; the good and the bad
2 years ago, Martin DesRosiers @ FM
In this day and age, a lot of companies that contain a customer service ‘arm’ are starting to leverage nontraditional means of servicing their customers. Social media has provided companies...
Digital Marketing Optimization: Effective Social Media and Web Presence
2 years ago, Martin DesRosiers @ FM
My most recent guest article on The Georgia Straight's online source www.straight.com discusses Digital Marketing Optimization in particular social media and your web presence. You can read the...
Blackberry, iPhone, Android Mobile Devices
2 years ago, Martin DesRosiers @ FM
I recently contributed another guest article to The Georgia Straight's online source www.straight.com talking about mobile devices for business users. You can read the full text below:
With...
Microsoft WPC 2010 Thoughts & Review
2 years ago, Chris Day @ FM
After a whirlwind week in Washington, DC for the Microsoft Worldwide Partner Conference (WPC) 2010, here are a couple of the key takeaways from the event:
My Predictions
I was pretty close in my...
Seven Ways to Create Moments of Magic
2 years ago, Chris Day @ FM
I had the opportunity to attend an EO (Entrepreneurs' Organization) event today where Shep Hyken (who also looks like Bruce Willis) was speaking about creating "Moments of Magic" for your...
Collective Energy and our Brand
1 month ago, David Reeve @ FM
A brand is only as strong as the commitment of the people building it. Without the collective energy of a great team, there is no brand. Why collective energy is important to Fully Managed™:
1....
Microsoft Surface Pro: Great for Business
3 months ago, Chris Day @ FM
With the release of Microsoft Surface Pro yesterday, I thought I would provide a quick rundown of my thoughts on this device as a business tool, now that I've been using it for about 24 hours. I...
Core Purpose & Core Values
3 months ago, David Reeve @ FM
Why do we have core values and why should anyone care? These are great questions to ask.
Why do we have core values?
Simply put, core values are the fabric of our character. They support our...
Why Purpose
5 months ago, David Reeve @ FM
The Evolution of IT: Step Two - Take an Inventory
7 months ago, Todd Kane @ FM
Physical Audit
What assets do you have? Know the physical resources that make up your operational platform. This should be as detailed as possible, but you can also tell a lot about your...
The Evolution of IT
8 months ago, Todd Kane @ FM
Information Technology is a fairly young industry. We often forget this because it has become such a powerful and prominent force in business today. Businesses have benefited massively from the...
Laptops for Africa: Logo Ready
1 year ago, Chris Day @ FM
We are pleased to announce that thanks to Jon Day, our Laptops for Africa logo is now ready for production and looks amazing (and not a moment too soon)! If you would like to read more about or get...
Laptops for Africa: 30 to Zimbabwe
1 year ago, Sharleen Oborowsky @ FM
What are you most passionate about? At Fully Managed™ we live and breathe our passion for technology. We love it so much it is one of our core values. Our Top Guns are famous for not only using, but...
Laptops for Africa: 1st Wave Delivered
1 year ago, Sharleen Oborowsky @ FM
Laptops for Africa: we did it!
The first of our Laptops for Africa has arrived in Kilimanjaro, Africa.
We are thrilled to have the opportunity to share our passion for getting "every day"...
Welcome, Apple.
1 year ago, Chris Day @ FM
Today is a another exciting day for the team at Fully Managed: we announced full support for Apple solutions within our managed services (technology support, management, monitoring, and...
Office 365 - Lync and SharePoint Online
1 year ago, Chris Day @ FM
We just completed our internal migration onto Lync Online and SharePoint Online, powered by Office 365. While we've been heavily involved with Office 365 since beta, and have migrated several...
Microsoft WPC 2011 Los Angeles Insights
1 year ago, Chris Day @ FM
On the morning of the Microsoft Worldwide Partner Conference 2011 in Los Angeles, CA, I reflect on our past year of partnership with Microsoft and how much has changed in such a short time. In 12...
Office 365: Game Changer
1 year ago, Chris Day @ FM
Microsoft will officially launch Office 365 on June 28 at an event in New York City. Hosted by Microsoft CEO Steve Ballmer, the show will kick off at 10AM local time (7AM PT) and be available via a...
Downtime is relative
2 years ago, Chris Day @ FM
Cloudy with a chance of thunder showers.
Over the past couple of weeks, we've seen a couple of significant system outages from some of the world's largest and most well-respected cloud providers:...
Office 365 Enterprise Plans
2 years ago, Chris Day @ FM
Office 365 is coming...
There is a lot of excitement building around the upcoming release of Office 365 for business. As I was reviewing the available enterprise options for Office 365 today, it...
Microsoft Releases Free BlackBerry Services
2 years ago, Chris Day @ FM
Huge News for BlackBerry Users
Microsoft today announced via e-mail to clients that the hosted Blackberry Enterprise Services (BES) for BPOS clients is now available immediately and costs $0. This...
The Importance of Microsoft Virtualization
2 years ago, Chris Day @ FM
Thanks Microsoft!
A couple of days ago we announced that Fully Managed™ had achieved our Gold level competency in Virtualization, and I'd like to personally thank Rob King of Microsoft for his...
Continuous Improvement with Kaizen
2 years ago, Chris Day @ FM
As a growing, successful IT support and consulting provider we are faced every day with an onslaught of new and exciting challenges. These challenges can be internal or external but they often...
Is Your Canadian Data Safe in the USA?
2 years ago, Chris Day @ FM
During the regular quarterly technology review meetings we hold with our clients, particularly when discussing backup solutions, the question around the storage of intellectual property (in this...
What Happened to HIT Business Solutions
2 years ago, Chris Day @ FM
I am pleased to announce that Edmonton, AB based HIT Business Solutions has joined the Fully Managed™ family effective Saturday, January 1st, 2011. The entire Fully Managed™ team is looking forward...
Microsoft Office 365 - Thoughts
2 years ago, Chris Day @ FM
Microsoft Announces Office 365
From the Microsoft News Center: Microsoft announces Office 365, a new service that brings familiar applications, including Office desktop software and Office Web...
What Happened to Pomarex
2 years ago, Chris Day @ FM
We are pleased to announce that Pomarex Solutions Inc. has joined the Fully Managed™ family effective Wednesday, September 1st, 2010. The entire Fully Managed™ team is looking forward to working...
The Power of Choice
2 years ago, Chris Day @ FM
One of the things I've been guilty of taking for granted lately is the power of choice. It's too easy, particularly in the world of IT, to become enamored with a particular technology and then...
Cloud Computing Offers Advantages for Small Business
2 years ago, Martin DesRosiers @ FM
I recently contributed a guest article to The Georgia Straight's online source www.straight.com talking about cloud computing and its benefits to small business environments. You can read the...
Predictions for Microsoft WPC 2010
2 years ago, Chris Day @ FM
We are just about to head out to the Microsoft Worldwide Partner Conference 2010 in Washington, DC and I thought I would share a few preemptive thoughts about what we can expect to see this year...
