Customer Service Management

Don’t let your customers feel like they are interacting with a different company at every touch.​
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Make Customer Experience a Top Priority

Gain loyalty and create efficiency by making customer service flow. Eliminate silos and get departments working together to resolve customer issues. Enable customers to solve problems themselves with AI-driven tools.​

Provide a seamless experience from issue to resolution with Customer Service Management (CSM) powered by ServiceNow. ​Bring front, middle, and back offices together and connect teams to boost efficiency and knowledge sharing.​

Proactively address issues by monitoring services to identify problems and fix issues faster by analyzing workflow trends to increase automation and efficiency.​ Empower customers with self-service. Automate common requests and provide answers with an AI-powered chatbot.​

Create Seamless Customer Experiences from Issue to Resolution

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With Fully Managed as your CSM guide, you can go above and beyond for your customers, resolving issues quickly and proactively.​​

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Improve Customer Satisfaction
Enable your customers to help themselves. Offer an online self-service portal with a chatbot, knowledge base and community.​
Increase Customer Retention
Drive fierce customer loyalty with cohesive touch points. Connect your systems, processes and people to deliver an improved service experience.​
Reduce Issue Resolution Time
Provide a 360-degree view of the customer. Connect customer service to other departments with the visual task board, workflow and automation.​
Solve Issues Proactively
Anticipate what customers need with dashboards and analytics to identify trends and intelligently fix problems before customers know they have them.​​

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Resources

E-book
Download our e-book to learn how to create a seamless customer experience - powered by ServiceNow.
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Self Assessment
Take our Self Assessment to figure out if you could benefit from Customer Service Management.
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Webinar
Go beyond traditional CRM and field service to create a seamless customer experience from issue to resolution; fix issues before customers know they have them and empower them with AI-driven self-service.
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