Managed ServiceNow

Discover the benefits of a pre-configured and managed ServiceNow instance that delivers faster ROI at a lower cost.
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ServiceNow Benefits, with Faster Setup, and ROI

Managed ServiceNow is designed for organizations looking to adopt the operational efficiencies of the Now Platform, while reducing the initial cost outlay and time-consuming configurations of the full enterprise platform. Fully Managed by TELUS Business offers a pre-configured instance that removes the guesswork and gets you set up quickly, while also providing valuable administration services to keep things running smoothly. ​

Managed ServiceNow offers out-of-the-box ITSM, ITBM, ITOM, ITAM, CSM, FSM, and HRSD ServiceNow modules, enabling your organization to unlock the full value of ServiceNow, faster.​

Get the Operational Efficiencies from ServiceNow Out-of-the-Box

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Realize the benefits of experience. With over 300 successful ServiceNow implementations, Fully Managed is an Elite level ServiceNow partner recognized for its expertise and professional services team.

Get Managed ServiceNow
Eliminate the burden of upgrades and maintenance so you can focus on operational efficiencies.​
Turn-Key Implementations
Leverage pre-configured modules to drastically reduce implementation time (weeks, not years).​​
Low Cost of Entry
Realize the benefits of ServiceNow workflow automation without the big-budget commitment of a full enterprise deployment.
Start small and grow. Easily migrate to your own ServiceNow instance as your needs evolve and mature. ​

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Out-of-the-Box Modules

IT Service Management (ITSM)
Transform how you deliver IT services and gain valuable insights that assist with risk management and budget optimization. Fully Managed and ServiceNow can help you vastly improve the impact, speed, and delivery of IT, improve productivity, and create fantastic support experiences for your team. 
IT Operations Management (ITOM)
Visibility into infrastructure and applications gives you a clear picture of IT services and overall performance, helping you optimize spend. Fully Managed and ServiceNow can help you track and maintain service performance - moving IT from reactive problem-solving to proactive issue prevention, using operational intelligence and machine learning.
IT Business Management (ITBM)
Become more agile and create better business outcomes. Fully Managed and ServiceNow can help you realize more value by tracking progress and assessing IT investments – giving you the ability to adapt and scale when necessary, reallocating resources as priorities shift.​
IT Asset Management (ITAM)
Modernize and automate IT by optimizing all software, hardware and cloud assets on one platform. Fully Managed and ServiceNow can help you get a complete view of IT assets, bring teams together to manage resources, save money and reduce IT compliance risk. ​
Customer Service Management (CSM)
Gain loyalty and create efficiency by making customer service flow. Eliminate silos and get departments working together to resolve customer issues. Enable customers to solve problems themselves with AI-driven tools.​ Provide a seamless experience from issue to resolution with Customer Service Management (CSM) powered by ServiceNow. ​Bring front, middle, and back offices together and connect teams to boost efficiency and knowledge sharing.​
Field Service Management (FSM)
Connect field service with other teams and mobile tools to respond to and prevent issues quickly. Boosting customer satisfaction with efficient management by ensuring work is completed the first time, maximizing uptime, and improving efficiency. 
HR Service Delivery (HRSD)
Improve productivity by streamlining the employee service experience with intelligent workflows.  Deliver the right experience to employees anywhere by simplifying the access to services, enabling productivity, and optimizing service delivery. 


It's up to you how Managed ServiceNow works best for your business. Whether it's processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM to CSM and HR, we’ve got the flexibility and features to fit any organization.
Learn how an out-of-the-box, managed instance may be what you need to leverage the power of the NOW Platform without the hefty investment and commitment.
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