With an extensive network of industry partners, Fully Managed brings IT solutions to North American businesses. Our Client Support team receives the latest training and certifications, allowing us to deliver IT expertise to support you in all the ways you do business now, and in the future.


Fully Managed is a global managed service provider for small and medium-sized enterprises and senior care facilities. Fully Managed service management platform provides organizations with a complete solution to deliver 24×7 service desk, ServiceNow IT service management, automation, security, and digital transformation.


Making senior care providers stronger. It’s our business.

At PointClickCare, we share the same ultimate goal as the customers we serve—striving to reduce the overall cost-burden on healthcare and providing better care for our seniors.

Our cloud-based platform supports the largest network of senior care providers in the LTPAC market. The reason is simple. No one understands the changing senior care market better than us. Delivering technology to connect providers across the LTPAC continuum, enabling person-centered care, with a deep emphasis on quality and outcomes — that’s us. We built our business on it, so you can build yours.

Microsoft Gold Partner & Certified CSP

As Canada's top Cloud Solution Provider (CSP), Fully Managed is your "one stop shop" when it comes to leveraging the power of Microsoft products and services. If you're looking to drive collaboration and innovation within your organization, we can help you find the perfect Microsoft solution to meet your needs.

We are experts in:

  • Office 365
  • Collaboration Tools
  • Business Applications 
  • Data & AI
  • Hardware


The International Association of Cloud & Managed Service Providers (MSPAlliance) was established in 2000 with the objective of helping MSPs become better MSPs. Today, MSPAlliance has more than 25,000 cloud computing and managed service provider corporate members across the globe. MSPAlliance has become the world’s largest industry association (and certification body) for cloud computing and managed services professionals. MSPAlliance is a large international consortium of MSPs that work in a collaborative effort to partner, network and grow.

Learn more about MSPAlliance at

Trust X Alliance

The Trust X Alliance is an exclusive community of 350 technology providers who collaborate to share ideas and resources with the goal of delivering the best value to their clients.

Trust X Alliance members provide the depth of knowledge and breadth of resources of a large nationwide organization, while maintaining the flexibility and dedication of a smaller partner. They are selected by Ingram Micro, the world’s largest technology distribution corporation, as the top global technology providers. Ingram Micro invests in Trust X Alliance members by offering training, industry best practices, and manufacturer and business resources—benefits that provide a distinct advantage to any organization with which they partner.

As part of the Trust X Alliance community, Fully Managed has access to more than 10,000 certified technicians and 17 manufacturer partners, a valuable shared resource to service a variety of business and technical needs.

Apple Certified Support Professionals

If you're a "Mac", or you work in a multi-platform environment, you need a Managed Services Provider that understands how to support macOS users. At Fully Managed, our Apple Certified Support Professionals ensure a smooth experience for your team, no matter which platform they choose.

At Fully Managed, we support:

  • macOS
  • iOS

Cylance Endpoint Threat Protection

As cyberthreats continue to advance, traditional antivirus software is not enough to protect your business and your data. Fully Managed clients are supported by enterprise-level endpoint threat protection that harnesses the power of artificial intelligence to defend against:

  • Ransomware
  • Malware
  • Malicious Documents
  • Advanced Threats


Cisco helps companies turn IT into competitive advantage. Through their connectivity and smarter work solutions, Fully Managed relies on Cisco to elevate traditional networking solutions for real world use cases. As one of the most trusted partners in Canada, and a leading Meraki and Security provider, Fully Managed brings Cisco solutions to our clients in a meaningful and relevant way.

At Fully Managed, we provide:

  • Networking Solutions
  • Meraki Firewall and Wireless Access Points
  • Advanced Analytics
  • Voice, Video, and Collaboration Solutions
  • Spark and Smartboards
  • Umbrella Security Solutions

Datto Blue Status

Fully Managed is proud to hold Blue status in the Datto Global Partner Program. Datto Blue status represents the top 5% of Datto partners worldwide.

Datto is the trusted backup and disaster recovery solution of Fully Managed. More than just backup, we offer business continuity solutions that protect business data and provide secure connectivity. Datto's Total Data Protection solutions deliver uninterrupted access to business data on site, in transit, and in the cloud.

At Fully Managed, we provide the following Datto solutions:

  • Cloud Backup
  • On-premise Backup

Dell Certified Partner

Dell is a global leader in enterprise technology solutions, delivering quality computing hardware that drives many of the world's leading organizations. Their solutions are robust, cost-effective, and aligned to the needs of our clients. As a Dell Certified Partner, we have direct access to the highest level of service and support, allowing us to pass those benefits on to our clients.

At Fully Managed, we can help you choose the perfect Dell solutions, including:

  • Desktops
  • Laptops
  • Monitors
  • Servers


3CLogic is a leading provider of cloud contact center software (CTI, IVR, ACD, Skills-based-routing, etc.) integrated with ServiceNow for today’s enterprise businesses. With 3CLogic, organizations are provided greater change management control, can enhance the efficiency of department representatives (i.e. Sales, Help Desk, Customer Support, HR, etc.), and improve administrative visibility into what drives successful customer engagements and outcomes. Whether you're making the connection between your existing telephony system and ServiceNow for the first time, or migrating to the cloud, 3CLogic has the expertise to help you setup and deploy the right solution to meet your needs.
At Fully Managed, we can help craft the perfect call center solution for your:

  • IT Helpdesk
  • Customer Service Team
  • HR Services Group

Google G Suite

Google G Suite provides a suite of apps for easy collaboration and storage in the cloud. Whether you're setting up a new environment, or migrating your team to G Suite, Fully Managed has expertise to help you setup and deploy the right solution to meet your needs.

Get expert advice in how to configure G Suite apps for your business:

  • Gmail
  • Google Drive
  • Hangouts
  • Google Calendar


Have an IT provider that's not cutting it? Is your internal IT team overwhelmed? Trying to go it alone and feeling lost? We're passionate about building technology solutions for unique business needs. Contact us today and we'll work with you to build the perfect IT solution.