ITOM collects and interprets telemetry data across your IT estate within a single system of record. Data includes IT infrastructure, cloud and complex container‐based resources, logs, metrics, and events. These capabilities allow you to predict 35% of incidents before they happen and focus on the actual problem.
With ITOM, you can prevent some issues before they even happen. When problems do occur, ITOM helps minimize the impact to end users by solving issues faster. By correlating changes and incidents, you find the root cause more quickly and precisely. You can also leverage actionable insights to collaborate across teams in real time.
Automate cross‐team workflows
With ITOM, you gain actionable insights, allowing you to automate cross‐team workflows and empower staff by eliminating unnecessary manual processes and multiple handoffs. The knowledge base can significantly shorten recovery times and you can simplify repetitive tasks with pre‐built playbooks and no‐code/low‐code workflows.