ServiceNow partners Fully Managed and 3CLogic announce partnership
May 18, 2021 – Ottawa, Canada – Fully Managed, a leader in digital business transformation and managed services, today announced its partnership with 3CLogic, the premier voice-enabling solution and cloud contact center platform for ServiceNow, to help deliver superior experiences to employees and customers.
Fully Managed (FM), a ServiceNow Elite Partner and workflow automation specialist is focused on helping organizations across North America implement, manage, and organize their ServiceNow instances to derive maximum value from the platform. Partnering with 3CLogic enables FM to offer a further-enhanced customer experience by seamlessly integrating service agent voice communications with existing digital channels like email and chat.
“We are always looking for ways to enable and augment how our customers can deliver improved customer service,” says Marco La Vecchia, Chief Revenue Officer with Fully Managed. “The 3CLogic platform integrates seamlessly with ServiceNow and helps companies ensure that the customer service voice experience is just as sophisticated as other service channels—and that’s a real value add.”
3CLogic extends the capabilities of ServiceNow® Customer Service Management with advanced features like self-service voice, live and virtual agent interactions and conversational analytics, transforming how service agents communicate with customers via a unified workspace.
“Our solutions are designed to help companies improve contact center performance, boost agent productivity and provide valuable insight into customer interactions,” says Guillaume Seynhaeve, EVP Business Development and Partnerships at 3CLogic. “Our partnership with Fully Managed extends our ability to help modern businesses deliver exceptional customer service.”
About Fully Managed
Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is Creating Peace of Mind through better IT, customer and employee experiences to make work flow!
3CLogic is the premier voice-enabling solution for cloud platforms. The cloud contact center solution transforms cloud platforms or CRMs by seamlessly integrating voice with existing digital channels. Built on Amazon Web Services (AWS), 3CLogic enables organizations to achieve seamless integrations with leading cloud-computing platforms such as ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. Its innovative solutions extend CRM and data platform capabilities for Global 2000 firms by enabling advanced and scalable features such as optimized self-service experiences, virtual and live agent interactions, and conversational analytics. For more information, please visit www.3clogic.com.
For more information, contact:
Aaron Bradley, SVP of Marketing