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CSM: CUSTOMER SERVICE MANAGEMENT​

Gain loyalty and create efficiency by making customer service flow. Eliminate silos and get departments working together to resolve customer issues. Enable customers to solve issues themselves with AI-driven tools.​

WE HELP MAKE THE CUSTOMER EXPERIENCE A TOP PRIORITY.​

Provide a seamless experience from issue to resolution with Customer Service Management (CSM) powered by ServiceNow. ​Bring front, middle, and back offices together and connect teams to boost efficiency and knowledge sharing.​

Proactively address issues by monitoring services to identify problems and fix issues faster by analyzing workflow trends to increase automation and efficiency.​ Empower customers with self-service. Automate common requests and provide answers with an AI-powered chatbot.​

With Fully Managed as your CSM guide, you can go above and beyond for your customers; resolving issues quickly and proactively.​​

IMPROVE CUSTOMER 
SATISFACTION​
Enable your customers to help themselves. Offer an online self-service portal with chatbot, knowledgebase and community.​


 

INCREASE CUSTOMER 
RETENTION​

Drive fierce customer loyalty with cohesive touch points. Connect your systems, processes and people to deliver an improved service experience.​

REDUCE TIME TO RESOLVE 
CUSTOMER ISSUES​
Provide a 360-degree view of the customer. Connect customer service to other departments with the visual task board, workflow and automation.​


 

SOLVE ISSUES PROACTIVELY
Anticipate what customers need with dashboards and analytics to identify trends and intelligently fix problems before customers know they have them.​​

RESOURCES

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An Introduction to Proactive Customer Service
Download our e-book to learn how to create a seamless customer experience - powered by ServiceNow
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Take our Self Assessment
Take our Self Assessment to figure out if you could benefit from Customer Service Management.
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Watch the Webinar
Go beyond traditional CRM and field service to create a seamless customer experience from issue to resolution; fix issues before customers know they have them and empower them with AI-driven self-service.
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