LOOKING TO IMPROVE YOUR CUSTOMER JOURNEY THROUGH I.T?

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Make Customer Experience a Top Priority​.

Don’t let your customers feel like they are interacting with a different company at every touch. Provide a seamless experience from issue to resolution with Customer Service Management (CSM) powered by ServiceNow. With Fully Managed as your guide, you can go above and beyond for your customers; resolving issues quickly and proactively.​

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We can help you

IMPROVE CUSTOMER 
SATISFACTION​



Enable your customers to help themselves. Offer an online self-service portal with chatbot, knowledgebase and community. 


 

INCREASE CUSTOMER 
RETENTION​


Drive fierce customer loyalty with improved and cohesive touch points. Connect your systems processes and people to deliver end-to-end service experience.

REDUCE TIME TO RESOLVE 
CUSTOMER ISSUES​


Give a 360-degree view of the customer. Connect customer service to other departments with the visual task board, workflow and automation.


 

SOLVE ISSUES PROACTIVELY


Anticipate what customers need with dashboards and analytics to identify trends and intelligently fix problems before customers know they have them.​

CSM: SOLUTIONS TO SCALE WITH YOUR BUSINESS​

Fully Managed offers ServiceNow CSM packages that can grow with you as your needs change over time:​
  • GrandCentral : Managed ServiceNow-As-A-Service ​
  • Shared or Dedicated Instances​
  • Standard or Professional​
  • Remote ServiceNow Administration (RSA) ​

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DOWNLOAD THE E-BOOK

Download our e-book "An Introduction to Proactive Customer Service" to learn how to creaate a seamless customer experience - powered by ServiceNow

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