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RSA: What is it?

Fully Managed Remote ServiceNow Administration (RSA) offers access to certified ServiceNow Administration, Development and Advisory teams to facilitate project planning, development, implementation and ongoing administration of ServiceNow instances

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SERVICES WE OFFER

HOW WE HELP CUSTOMERS ACHIEVE EXCEPTIONAL OUTCOMES

ADMINISTRATION
Operate & Enhance

DEVELOPMENT
Continuous Improvement

ADVISORY
Strategy & Transformation

PROJECTS
Ongoing Support

RSA BENEFITS

  • Access to a team of ServiceNow Resources: skilled and certified across multiple modules
  • On-demand ServiceNow skills when you need them: monthly on-demand access to skilled ServiceNow resources tailored to each ServiceNow Project
  • Single Point of Contact: organize project planning, implementation and administration through a dedicated FM Project Manager
  • Predictable monthly subscription model: Pre-packaged monthly RSA service tiers enable lower total cost of ownership

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WE ARE HERE TO HELP YOU​

DRIVE ADOPTION

ACCELERATE TIME TO VALUE

BOOST PERFORMANCE

IMPROVE USER EXPERIENCE

WHAT CAN RSA DO FOR YOU?

  • Best-Practices Consultation
  • ServiceNow Architecture and Strategy Planning
  • Process Improvement & Design
  • Business Process Consulting
  • Technical Direction Validation Performance Optimization
  • Upgrade Testing and Validation
  • Service Catalogue Development and Administration
  • User and Customer Self-Service Portal Implementation
  • Employee user and group training sessions
  • Knowledge Base Administration
  • Project progress dashboard and reporting

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Fully Managed has been there since day one to ensure that the technology we put in place today supports our operations tomorrow.
Smoking Gun Interactive Inc.
Steven Lee,
CFO

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