SERVICE DESK

SERVICE DESK

Extend the capabilities of your team

with seamless front-line support


We live in a world where demands get instant gratification. While end-users want their problems solved instantly, IT departments are trying to do more with less.  Enter Fully Managed’s Co-Managed Service Desk gives you the ability to hand off front line technical support and extend the capabilities of your in-house team.

WHY SUPPORT DESK?

WHY SUPPORT DESK?

Service Desk are often challenged by a host of difficulties.  Some of the common issues our clients faced before implementing Service Desk

  • High turnover causing staff recruitment problems
  • Issues hiring and training along with the strain on HR departments
  • Poorly trained staff and lack of the technical expertise
  • Poor internal customer satisfaction resulting in ineffective resolutions resulting in lost productivity
  • Staff getting sidetracked by end-users resulting in delayed projects
ABLE TO MEET YOUR UNIQUE NEEDS

ABLE TO MEET YOUR UNIQUE NEEDS

Our Co-Managed Service Desk solutions are customizable to your unique needs based on:

  • Service level required
  • Hours of service needed (24×7 available)
  • Support ticket volume
  • Required average speed to handle
  • Language requirements
MORE THAN JUST A HELP DESK

MORE THAN JUST A HELP DESK

As a successful IT company, we have the technical knowledge to ensure your end-users receive an exceptional experience.  Our expertise is yours with:

  • Self-Serve Portal – Wow your customers!!!
  • North American-based support
  • English, French and Spanish agents
  • Phone, chat, email, screen-share
  • Business Day, 24×7 and After-Hours options available
  • Guaranteed Service Level Agreements
NEED PEACE OF MIND? GET FULLY MANAGED.

NEED PEACE OF MIND? GET FULLY MANAGED.

Have an IT provider that's not cutting it? Is your internal IT team overwhelmed? Trying to go it alone and feeling lost? We're passionate about building future forward IT solutions for small and medium-sized businesses. Contact us today and we'll work with you to build the perfect solution to meet your IT needs.

CONTACT US