Considering ServiceNow?

Have you considered ServiceNow® in the past, but turned away because of the licensing, training, and implementation issues? Do your end-users feel lost, scattered, and unproductive in their daily work, despite all of your efforts to improve operations and service delivery? Fully Managed can get you to where you want to be in a timely, affordable, and sustainable manner. How?

ISSUE: Getting the platform up and running takes too long; therefore, my CEO won’t buy into it.
SOLUTION: While a traditional ServiceNow deployment of the ITSM Suite takes anywhere from six to eight months to scope, design, test, and deploy, GrandCentral offers an implementation time averaging four to six weeks! This results in faster realization of value, as the environment is move-in ready within a much shorter timespan.

ISSUE: Poor end-user adoption across the enterprise and wariness of ‘digital transformation'.
SOLUTION: GrandCentral is pre-built and grounded in ITIL best practices that center around the end-user’s satisfaction. Many traditional service platforms were prematurely launched without the end-user in mind. Over time, ITIL champions determined that in order for a service technology to be successful, it needs to be successful with those it actually serves, and not just those who administer it. FM’s Co-Managed Service Desk can further supplement your end-users’ journey by providing an accessible Knowledge Base with advanced SEO/matching capabilities. Users will enjoy self-sufficiency as they work through challenges, and when further help is needed, technician performance will be monitored based on the customer satisfaction scores your users submit!

ISSUE: It is not uncommon for those evaluating ServiceNow to view it as a ‘million-dollar ticketing solution’ with little benefit to rest of the enterprise.
SOLUTION: If you are having doubts about investing in a traditional ServiceNow platform, our GrandCentral option alleviates your commitment concerns, as the upfront investment costs are comparatively minimal and benefits are reaped much faster. Your instance is also future-proof, meaning you can lift out of GrandCentral and port into your own instance of ServiceNow, with no risk to data integrity, should the needs of your enterprise outgrow the environment we’ve housed you in. 

ISSUE: IT support technicians often don’t have the bandwidth and/or expertise to implement, configure, maintain, and update ServiceNow.
SOLUTION: Our turnkey GrandCentral platform, combined with our Level 1 Service Desk support offering, can instantly resolve these pains. Both have built-in automation features to relieve manual processes and manage updates, as well as user-friendly Knowledge Bases to draw from. Our Co-Managed Service Desk is 100% personalized based on what level(s) of support your business needs, and is delivered according to the parameters you set—with 24x7 and off-hour options available. 

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Considering ServiceNow?
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