Considering ServiceNow?

Have you considered ServiceNow® in the past, but turned away?
Lower the barriers to entry

Already Using ServiceNow?

Good stuff! You've already made the biggest step in Enterprice Service Management (ESM), but are you getting the most out og your investment?
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Implementing ServiceNow?

Have you considered ServiceNow® in the past, but turned away?
We Can Help
Considering  ServiceNow

Considering ServiceNow

Have you considered ServiceNow® in the past, but turned away because of the licensing, training, and implementation costs? Do your end-users feel lost, scattered, and unproductive in their daily work, despite all of your efforts to improve operations and service delivery?Fully Managed can get you to where you want to be in a timely, affordable and sustainable manner.  How?

 

  • Purchasing the ServiceNow® platform seems unattainable to many. We find that 99% of those who turn away do so because of high, upfront costs—i.e. ‘barriers to entry.’

FM can help you lower the barrier to entry NOW with GrandCentral—our affordable, turnkey ServiceNow®-as-a-Service solution!  [INSERT GC PDF LINK]

 

  • Getting the platform up and running takes too long; therefore, my CEO won’t buy into it. A traditional ServiceNow® deployment of the ITSM Suite takes anywhere from six to eight months to scope, design, test, and deploy, GrandCentral offers an implementation time averaging four to six weeks! This results in faster realization of value, as the environment is move-in ready within a much shorter timespan.
     
  • Poor end-user adoption across the enterprise and wariness of ‘digital transformation.’ GrandCentral is pre-built and grounded in ITIL best practices[hyperlink to ITIL best practices doc] that center around the end-user’s satisfaction. Many traditional service platforms were prematurely launched without the end-user in mind. Over time, ITIL champions determined that in order for a service technology to be successful, it needs to be successful with those it actually serves, and not just those who administer it. [INSERT GC END-USER FEATURES/KNOWLEDGE BASE PDF: Click here to learn more about GrandCentral’s core user self-service features.] FM’s Co-Managed Service Desk can further supplement your end-users’ journey by providing an accessible Knowledge Base with advanced SEO/matching capabilities. Users will enjoy self-sufficiency as they work through challenges, and when further help is needed, technician performance will be monitored based on the customer satisfaction scores your users submit!

 

  • It is not uncommon for those evaluating ServiceNow® to view it as a ‘million-dollar ticketing solution’ with little benefit to rest of the enterprise. If you are having doubts about investing in a traditional ServiceNow® platform, our GrandCentral option alleviates your commitment concerns, as the upfront investment costs are comparatively minimal and benefits are reaped much faster. Your instance is also future-proof, meaning you can lift out of GrandCentral and port into your own instance of ServiceNow®, with no risk to data integrity, should the needs of your enterprise outgrow the environment we’ve housed you in. [INSERT CTA OR PDF ABOUT ESM & GETTING BEYOND THE TICKET: Take the first step to ESM expansion—book a consultation to get beyond the ticket!]

 

  • IT support technicians often don’t have the bandwidth and/or expertise to implement, configure, maintain, and update ServiceNow®. Our turnkey (90% configured) GrandCentral platform, combined with our Level 1 Service Desk support offering, can instantly resolve these pains. Both have built-in automation features to relieve manual processes and manage updates, as well as user-friendly Knowledge Bases to draw from. Our Co-Managed Service Desk is 100% personalized based on what level(s) of support your business needs, and is delivered according to the parameters you set—with 24x7 and off-hour options available. 

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ALREADY USING SERVICENOW ?

ALREADY USING SERVICENOW ?

Are you getting the most out of your ServiceNow® investment? Do you find yourself getting lost in a sea of modules—some of which don’t even matter to your business?
Many businesses invest in ServiceNow® prematurely, and don’t realize the full benefits they were looking for initially.  That’s why we’ve devoted an entire line of our business to helping companies realize their fullServiceNow® investment! Here’s how to avoid the buyer’s remorse how you can easily get back on track:
 
When you first bought ServiceNow®, you may have realized the upfront productivity gains but then the Total Cost of Ownership (TCO) anxieties tend to creep in… Licensing costs, upgrades, administration, and maintenance of the platform requires a pricey investment in specialized IT personnel.  With FM’s unique Remote ServiceNow® Administration (RSA) offering you can achieve more for less! As opposed to investing in a costly, in-house FTE, you can subscribe to ourRSA services [INSERT HYPERLINK TO RSA PDF LISTING ALL RSA SERVICES.] where you’ll benefit from economies of scale. We offer our technical expertise on a project basis or in a monthly subscription model that is at your disposal.
 
  • Often things go smoothly with ServiceNow until your organization loses their in-house IT expertand they find themselves with a major knowledge gap to fill. Rather than try to find, replace, train & retain expensive FTEs our RSA offering, saves HR the hassle of onboarding FTEs in a highly competitive IT job market and allows you to avoid the costs of ServiceNow® admin training and certification!
 
  • Your existing IT department does not have the expertise required or the time to configure ServiceNow® the way you want it. There are an overwhelming number of options and a lack ofguidance on what modules are really beneficial for your organization.  By subscribing to Remote ServiceNow® Administration, you can enjoy Peace of Mind knowing that your business is maximizing ROI and focusing only on the modules that matter to your operations. In addition, our seasoned experts will perform ongoing configuration updates, streamlining, and adoption of new features—so your business operations will automatically evolve with every ServiceNow® enhacement.
 
  • Without a thorough understanding of the platform’s all-encompassing enterprise capabilities, the perceived efficacy of ServiceNow® depreciates and questions of ‘sustainable value’ begin to surface amongst C-level decision-makers.  FM will help you realize operational workflows and gain data-driven insights through symbiotic integrations with other IT and Business Systems.
 
  • Even with ServiceNow®, organizations often wonder if there are other ways they cansupplement their enterprise as a whole. If you are looking to eliminate gaps in user knowledge orwant to maximize allocation of your internal resources towards innovative projects, then complimenting your RSA subscription with our 100% customizable Service Desk solution maximizes availability of your critical resources and increases IT employee satisfaction and retention by deflecting manual, unrewarding tasks.
 
Evolving enterprise service management takes tremendous insight and dedication. Let us assist you in developing your ServiceNow® instance today.

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IMPLEMENTING SERVICENOW?

IMPLEMENTING SERVICENOW?

Implementing next-generation service management solutions can be a daunting task.  Fully Managed provides solutions to help organizations transform to a customer-oriented service delivery organization.

With a strong team of certified ServiceNow implementation specialists at your disposal, and a track record of successful deployments for organizations of all shapes and sizes, FM will ADVISE, ARCHITECT, IMPLEMENT and MANAGE solutions for: 

  • Better customer and employee experience with higher availability and reliability of digital and business services
  • Faster request management and support for Business, Cloud, Digital and day-to-day services
  • Secure IT systems and software with vulnerability and identity access management
  • Reduced cost of operations, delivery, support and licensing

PUT OUR EXPERTISE TO WORK FOR YOU TODAY 


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