Fully Managed Announces Acquisition of TWT Group

February 3, 2020 - Ottawa & Calgary, Canada - Fully Managed, a global managed service provider (MSP) today announced it has acquired Calgary’s top MSP TWT Group Inc. 

TWT, founded in 2015, has been ranked in Channel Futures MSP 501 as one of the world’s elite MSPs two years running and was also named to both Globe & Mail’s and Canadian Business/Maclean’s Fastest Growing company lists.  As part of the acquisition, which became effective today Fully Managed welcomes new team members, including TWT owner & CEO, Shawn Freeman, to the management team as Regional Vice-President (RVP) for our Alberta region.
“The addition of TWT bolsters Fully Managed’s goal of regional offices in major markets across North America to improve our customer experience with in-market support”, stated Mark Scott, CEO of Fully Managed.  “TWT Group has a sterling reputation in Western Canada, particularly in the Calgary market and we couldn’t be happier to add Shawn and his team to ours.  We share a very similar philosophy to Managed Services and also recognize their deep expertise in Microsoft Azure as a strong addition to our bench strength.”
Fully Managed has over 300-employees supporting over 1200 customers in the US and Canada across three lines of business:
  • Managed Services – small and medium-sized businesses; multi-location enterprises;
  • Senior Care – skilled nursing facilities and senior living;
  • Enterprise Service Management - ServiceNow to mid-market and enterprise.
“TWT has long prided itself on providing the right IT solutions – whether it be tools, technology or advice – that western Canadian businesses need to thrive and grow. This merger is a continuation and expansion of TWT’s mission of helping our customers’ businesses grow by providing reliable, secure, and innovative IT solutions.” said former TWT owner & CEO Shawn Freeman. “Our valued customers can be assured that they will continue to receive the same level of service they have become accustomed to but will see an expanded scope of services available to them in the near future.” 
The joining of these forces will help us expand our mission of Creating Peace of Mind.
“Shawn is exactly the type of entrepreneurial leader required for our RVP role as he’s very active in the Calgary community and carries great business acumen,” added Joel Abramson, Chief Strategy Officer and head of corporate development at Fully Managed.  “Interestingly Calgary has one of the highest concentrations of corporate headquarters which is a key part of our North American expansion strategy to better service multi-location enterprises.”

About Fully Managed
Fully Managed is a global managed service provider (MSP) for small and medium-sized enterprises and senior care communities.  Our FM service management platform provides organizations with a complete solution to deliver 24×7 service desk, enterprise service management, automation, security, and digital transformation.  We deliver ServiceNow-as-a-Service at a fraction of the cost with seamless implementation and ongoing maintenance.  Our mission is Creating Peace of Mind that our customers’ technology will work exactly how they need it to, when they need it to!

About TWT Group
TWT provides the right IT solutions – whether it be tools, technology or advice – that western Canadian businesses need to thrive and grow. As Calgary’s SMB Managed IT Specialists, TWT believes that rather than specializing on a single industry of type of business, it focuses on SMBs that share the company’s mindset, values, and its desire to grow. This philosophy supports TWT’s mission of businesses in Calgary to grow by providing reliable, secure, and innovative IT solutions.
For more information, contact:
Fully Managed
Aaron Bradley, VP of Marketing