SYSTEMS RESPONSE TECHNICIAN

If you would like to apply, click here

Key Areas of Responsibility

  • Leading the Systems Response Technician (SRT) Team and ensuring SRT and alert tickets follow the proper standard operating procedure by assisting with the quality assurance of tickets.
  • Monitoring backup, Cylance, Meraki, N-able, and infrastructure alerts, and troubleshooting/escalating accordingly.
  • Following standardized operating procedures and creating new procedures when required.
  • Identifying out of warranty/out of date devices and informing the Client Success Team.
  • Participating in the research and implementation of automation solutions.
  • Providing support and assistance to the Director of Advanced Solutions in meeting the key objectives of the Advanced Solutions Team.
  • Managing resource work load and ensuring the most effective and efficient service.
  • Acting as an escalation point within the SRT Team.
  • Identifying opportunities for continual process improvement.
  • Providing training for the team with focus on continuous improvement and development.

SKILLS & KNOWLEDGE REQUIREMENTS

Combination of experience, education, and certifications:

  • 8+ years of previous and progressive technical support experience.
  • Diploma or Bachelor Degree related to Systems Administration or Networking.
  • Microsoft certifications and other certifications from Meraki, Cisco, etc.
  • Ability to work with a limited degree of supervision, with oversight focused only on complex new assignments.

If you're ready to apply, click here
 

Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!