SRT Team Lead
SYSTEMS RESPONSE TECHNICIAN TEAM LEAD
If you would like to apply,
8+ Years Experience
Key Areas of Responsibility
Leading the Systems Response Technician (SRT) Team and ensuring SRT and alert tickets follow the proper standard operating procedure by assisting with the quality assurance of tickets.
Monitoring backup, Cylance, Meraki, N-able, and infrastructure alerts, and troubleshooting/escalating accordingly.
Following standardized operating procedures and creating new procedures when required.
Identifying out of warranty/out of date devices and informing the Client Success Team.
Participating in the research and implementation of automation solutions.
Providing support and assistance to the Director of Advanced Solutions in meeting the key objectives of the Advanced Solutions Team.
Managing resource work load and ensuring the most effective and efficient service.
Acting as an escalation point within the SRT Team.
Identifying opportunities for continual process improvement.
Providing training for the team with focus on continuous improvement and development.
SKILLS & KNOWLEDGE REQUIREMENTS
Combination of experience, education, and certifications:
8+ years of previous and progressive technical support experience.
Diploma or Bachelor Degree related to Systems Administration or Networking.
Microsoft certifications and other certifications from Meraki, Cisco, etc.
Ability to work with a limited degree of supervision, with oversight focused only on complex new assignments.
If you're ready to apply,