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We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:
You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!
This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.
Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.
Reporting to the Director, Service Delivery, the Service Desk Manager is responsible for managing the day to day activities and responsibilities of the Service Desk team consisting of Tier 1, Tier 2, and Field Technicians in Alberta and British Columbia. Using the team’s resources, the Service Delivery Manager will resolve client service requests within the service level agreement while meeting and/or exceeding the clients customer service expectations.
Key areas of responsibility are (but not limited to):
We're flexible but these are a must: