To apply for this position, click here

Key Areas of Responsibility

  • Being responsible for the overall success of project work to Fully Managed clients and standalone project sales
  • Responsible for a wide range of Hardware/Network deployments (Upgrades, Migrations, Installs)
  • Assisting in the improvement of the “Operation Maturity Level” of clients’ environments through project delivery
  • Primarily providing remote support, but also providing on-site support as required
  • Going on-site both during work hours and scheduled after hours times to complete project work
  • Creating accurate documentation of client networks, known issues, and client information
  • Creating standardized operating procedures and assisting with post implementation support after successful project delivery
  • Recommending automation solutions to the Technical Services team to ensure project times can be reduced
  • Assisting with proactive analysis of complex technical support issues and providing client site improvements to the Account Management team
  • Participating in weekly meetings to ensure the success of the Advanced Solutions team


We’re flexible but these are a must:

  • Combination of 5-10 years of progressive experience in an IT-related field providing technical support to users & previous experience in a project delivery environment.
  • Post-secondary studies relating to IT (e.g., Networking, Systems Administration, and Linux knowledge).
  • Strong knowledge of all things Microsoft
  • Proven problem solving ability to work rapidly in high pressure situations
  • Exceptional demonstrated English verbal and written communication abilities
  • Self-starter able to work with minimal supervision
  • Ability to travel on short notice

If this sounds like you, click here to apply. 

Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!