SENIOR SYSTEMS ADMINISTRATOR

If you would like to apply, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

Key Areas of Responsibility

As a member of the Fully Managed Team, you’ll be working alongside world class tech talent, stretching your abilities by solving complex problems on a daily basis. Don’t worry, you’ll also be working in a supportive environment that celebrates wins and learns from losses, helping every member of the team to consistently deliver their best work.

  • Being responsible for the overall success of project work to Fully Managed clients;
  • Responsible for a wide range of hardware/network deployments (upgrades, migrations, installs);
  • Assisting in the improvement of the of clients’ environments through project delivery;
  • Primarily providing remote support, but also providing on-site support as required;
  • Going on-site both during work hours and scheduled after hours times to complete project work;
  • Creating accurate documentation of client networks, known issues, and client information;
  • Creating standardized operating procedures and assisting with post implementation support after successful project delivery;
  • Recommending automation solutions to the Client Support team to enhance departmental efficiency;
  • Assisting with proactive analysis of complex technical support issues and providing client site improvements to the Account Management team;
  • Coaching and technical feedback for the Client Support team;
  • Participating in weekly meetings to ensure the success of the Advanced Solutions team.

SKILLS & KNOWLEDGE REQUIREMENTS

 Combination of 5-10 years of progressive experience in an IT-related field providing technical support to users & previous experience in a project delivery environment;

  • Post-secondary studies relating to IT (e.g., Networking, Systems Administration, and Linux knowledge.);
  • Strong knowledge of all things Microsoft;
  • Proven problem-solving ability to work rapidly in high pressure situations;
  • Exceptional demonstrated English verbal and written communication abilities;
  • Self-starter able to work with minimal supervision;
  • Ability to travel on short notice.

If this sounds like you, click here to apply. 

Interested?

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!