Sales Engineer ServiceNow

To apply for this position, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.


The role will require an individual with strong organizational skills, time management and experience delivering engaging software demonstrations. Experience with the ITSM, CSM, ITBM and ITOM technology suite from ServiceNow or similar platforms will be an asset. The individual will be the main technical liaison between the CareWorx sales department and prospective customer looking to leverage GrandCentral and/or ServiceNow within their organization. Further, the candidate will prepare a detailed Scope of Work document which captures the specific configuration needs to address the unique needs/pain points of the prospect.

  • Configure and maintain live demonstration environment of GrandCentral (ServiceNow);
  • Working closely with the GrandCentral Sales team to ensure understanding and positioning of solutions;
  • Collaborate with GrandCentral Sales Team to tailor GrandCentral value messaging to address identified pains, needs and use cases of prospect;
  • Join sales team on meetings with customers, both existing and new to help provide solution assistance for sales engagements;
  • Create and manage GrandCentral Proof of Concept (PoC) engagements with prospects;
  • Proactively follow-up with GrandCentral Sales Team and/or prospect with request for additional information or clarifications on technical aspects of GrandCentral;
  • Accurately define all known prospect requirements into CareWorx Statement of Work through collaboration with GrandCentral Sales team and prospect;
  • Capture all activities with CareWorx ERP, ConnectWise to ensure visibility into Sales Engineering engagements progress, status and efficiencies;
  • Proactively teaming with the sales and technical teams on the management of overall client relationships and sales of additional products and services to clients;
  • Schedule and host recurring Sales Team training, Q&A and industry relevant discussions;
  • Manage high level expectations and earn trust and respect of all stakeholders to become their trusted advisor;
  • Demonstrate awareness of industry trends, developments and leading-edge technologies that promote achievement of organizational objectives and present senior management with evaluations and recommendations regarding the effective application of IM / IT industry trends;
  • Other duties as required.


We’re flexible but these are a must:

  • Demonstrated ability in communicating and building commitment to organizational goals and priorities;
  • Comprehensive knowledge of the information technology and telecommunication fields, IT / IM industry standards, best practices, trends, legislation, and common challenges facing IT / IM professionals working within the IT Industry;
  • Project Management practices and processes;
  • Excels in oral and written communications including developing presentations, talking points and speaking and presenting to audiences with comfort and authority;
  • Communicates and works with the senior management team executives on progress against revenue goals, identified risks and mitigation plan, resource optimization and availability;
  • Trustworthy with privileged accounts and information;
  • Kept up to date on current trends and emerging technology developments and quickly develop deep knowledge in and act as an authority for clients on products, implementation process, and solutions.
  • Strong customer service experience
  • Technical sales experience
  • Experience in a multi-tenant hosting environment
  • Certifications from software\hardware vendors
  • Ability to multitask and maintain focus on priorities
  • Good organizational and documentation skills
  • Excellent communication skills
  • Self-motivated and results oriented
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Always maintain a high degree of professionalism, courteousness, and friendliness
If this sounds like you, click here to apply. 

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!