Project Manager, ESM

To apply for this position, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

Key Areas of Responsibility

Reporting to the Director of the Enterprise Service Management PMO, this role requires an individual with strong organizational, problem solving, time management, technical, and communication skills. The individual will have customer-facing and sales support responsibilities. As a Project Manager the individual oversees the planning, implementation, and tracking of all Enterprise Service Management projects related to ServiceNow across several disciplines which include but are not limited to ITSM, CSM, ITBM, ITOM, etc..

  • Direct and manage project deployment from beginning to end;
  • et and continually manage project expectations both internally and externally;
  • lan and schedule all critical decision-making meetings to include milestone check in meetings;
  • roactively manage change in project scope;
  • Deliver progress reports as needed both to the client and internal;
  • Define project success criteria for both the client team and internal team;
  • Manage internal and external communication making sure all parties are current with project plan, progress and next steps;
  • Manage the transition from implementation to support-including go live letters and post go live follow-up meetings to assure client is referenceable;
  • Define project scope, goals and deliverables to tailor a project plan for the client;
  • Effectively communicate project plan requirements to the client and internal teams;
  • Effectively communicate project expectations; 
  • Assist in the resource forecast and resource utilization planning and reporting; and
  • Other duties as assigned.


We’re flexible but these are a must:

  • Relevant post-secondary education ideally achieved to degree level in IT/or equivalent experience in a technically related field;
  • Experience working with business to business clients - the ability to influence, persuade and create positive relationships with large vendors;
  • Experience delivering projects related to ServiceNow or similar Service Management software solutions;
  • Excellent presentation skills;
  • Excellent interpersonal and organizational skills;
  • Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality;
  • Excellent verbal and written communication skills;
  • Drive and energy to achieve desired results;
  • Excellent problem solving / decision making skills; and
  • Solid technical background, with understanding or hands-on experience in networking.


  • Experience working in a high-volume service provider or consulting organization considered a plus. 
  • Proven track record of mainlining projects on-time and on-budget a definite plus.
If this sounds like you, click here to apply.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted.

No recruiters and no phone calls please!