Process Architect - Service Now

To apply for this position, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.


The Process Architect’s primary objective is to align a Client’s business goals, processes, SLAs and workflows with the GrandCentral (ServiceNow) platform.

The Process Architect works with both the Client and the Developer to ensure that the objectives laid out in the SOW (Statement of Work) are met in a timely manner. This includes mapping GrandCentral (ServiceNow) functionality to the internal and external processes of a business, developing business transformation plans jointly with a Client’s key stakeholders, and maintaining architectural governance and control over implementation.

For each step of the business transformation plan, Process Architects contribute in development of an understanding of the Client’s environment in order to promote alignment of strategic objectives with GrandCentral (ServiceNow) capabilities adoption of the platform within the business.

• Manage the Client implementation experience with GrandCentral (ServiceNow)
• Validate the business goals and processes of the Client against the GrandCentral (ServiceNow) platform
• Lead workshops to review the functionality of each GrandCentral (ServiceNow) application
• Make recommendations to the Client based on ITIL and ITSM best practices
• Provide training to the Client’s key stakeholders and department leaders
• Provide Sprint Planning activities with Development
• Review unsuccessful Sprints with the ESM Manager for further improvements
• Provide weekly updates on the status of each Client implementation for future improvements
• Other duties as required


We’re flexible but these are a must:

  • Degree or diploma in computer science, computer systems engineering, software engineering, web design, or a field related to the industry
  • Three years of related experience
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical concepts to non-technical members of the organization
  • Familiarity with various programming languages and development platforms
  • Ability to effectively communicate both verbally and in writing
  • High level of integrity and work ethic
  • Ability to prioritize and manage conflicting demands
  • Demonstrated time management skills
  • Ability to work individually as well as part of a team
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
  • Strong customer service experience
  • Technical sales experience
  • Certifications from software\hardware vendors
  • Good organizational and documentation skills
  • Excellent communication skills
  • Self-motivated and results oriented
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Always maintain a high degree of professionalism, courteousness, and friendliness

If this sounds like you, click here to apply. 

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!