NOC Specialist

If you would like to apply, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

Key Areas of Responsibility

  • Ensuring various system alert tickets follow the proper standard operating procedure by assisting with the quality assurance of tickets
  • Monitoring system alerts related to backup, anti-virus, infrastructure and other system tools and troubleshooting or escalating accordingly
  • Identifying out of warranty and out of date devices and informing the Client Support Team
  • Participating in the research and implementation of automation solutions
  •  Providing support and assistance to your team in meeting the key objectives of the Service Delivery Team
  • Following standardized operating procedures as much as possible and creating new procedures when required
  • Identifying opportunities for continual process improvement
  • Attending weekly team meetings
  • Effectively communicating updates in processes & procedures to team and ensure timely
  • Ensure documentation is up to date and relevant
  • Perform other duties as assigned

SKILLS & KNOWLEDGE REQUIREMENTS

We're flexible but these are a must:

  • Degree or diploma in computer science, computer systems engineering, or a field related to the industry
  • 3+ year of related experience
  • Certifications or licences appropriate to the industry
  • Demonstrated aptitude for learning new technologies
  • Ability to effectively communicate technical components to non-technical members of the organization
  • Ability to effectively communicate both verbally and in writing
  • High level of integrity and work ethic
  •  Ability to prioritize and manage conflicting demands
  • Demonstrated time management skills
  • Ability to work individually as well as part of a team
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.

Interested? Click here to apply.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!