IT FIELD TECHNICIAN

To apply for this position, click here

Key Areas of Responsibility

  • Providing primarily on-site support but also remote support as required
  • Resolving Tier 1 & 2 technical support issues (e.g., servers, applications, networking, back-ups, equipment, and mobile devices)
  • Deploying workstations, installing preconfigured switches, and installing software
  • Maintaining accurate documentation of client networks, information, and issues
  • Working with standardized operating procedures or creating new ones when necessary
  • Ensuring personal "Customer Experience Score", and other performance metrics, meet Company expectations, as provided
  • Taking the initiative in keeping your talents fresh by passing certifications

SKILLS & KNOWLEDGE REQUIREMENTS

We’re flexible but these are a must:

  • Calm and collected disposition because there will be pressure and difficult situations.
  • One year's work experience in IT, or similar technical field work.
  • Valid driver’s license with regular access to a vehicle; clean abstract too.
  • Be available from Mon-Fri 8am-5pm, evenings and weekends as situationally required.
Assets:
  • Basic networking skills/certifications such as CCNA or CompTIA A+/Network +
  • Diploma/Certificate in Information Technology or similar.
  • Desktop Deployment experience .
  • Customer service experience.
  • Being confortable working on mobile operating systems such as Android and Apple iOS

If this sounds like you, click here to apply. 
 

Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!