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Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

Key Areas of Responsibility

The role will require an individual with strong technical and organizational skills. The Internal IT Administrator will be responsible for end-user support as well as the ongoing availability, stability and performance of Fully Managed’s infrastructure and IT services.
  • Provide technical support and assistance with any desktop and application related issues.
  • Provide response for assistance on any internal server and server application related issues
  • Provide basic support for Network equipment (switches, firewalls)
  • Respond to requests for technical assistance by phone, email and/or using a help desk management system and follow to resolution
  • Participate and/or lead project based work as required
  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Administer and support Active Directory, Exchange, Windows servers
  • Work as a technical resource on assigned projects.
  • Maintain and create any appropriate documentation
  • Development of procedures with internal stakeholders.
  • Interface and provide technical support to remote offices
  • Participate in providing 24/7 on-call support for IT environment as required.
  • Participate in weekend maintenance activities, as required.
  • Support, maintain and administer third party applications.
  • Install and configure server and desktop operating systems
  • Be comfortable working in a secure production environment with appropriate procedures and policies for a SaaS
  • Hands-on experience with installation of cable, operating systems, and software systems
  • Ability to promote IT best practices in infrastructure management and user support
  • Other duties as required
  • 5+ years Windows administration experience.
  • 5+ years Windows server 2008, 2012, 2016
  • Active Directory user management.
  • Manage security and distribution groups. • Windows DNS, DHCP, GPO.
  • Windows 7,8,10
  • Knowledge of network basics
  • Knowledge of VPN basics.
  • Knowledge of VMWare (ESXi)
  • Knowledge of MS SQL and reporting
  • Knowledge of and experience with Microsoft Office 365 administration
  • Troubleshooting/provisioning skills (workstations and servers).
  • At least basic knowledge of NAS/SAN.
  • Excellent problem-solving skills.
  • Knowledge of power shell and windows scripting
  • Experience with AIX, Linux and/or Unix is an asset
  • Experience with hosted VoIP solutions
  • Microsoft, VMWare, and/or Cisco certification(s) will be a definite asset
Other Assets:
The following are not required but preference would be given to candidates that
possess any of these additional skills:
  • Strong customer service experience
  • Technical sales experience
  • Experience in a multisite environment
  • Experience with server clusters
  • Experience in a multi-tenant hosting environment
  • Certifications from software\hardware vendors
  • Ability to multitask and maintain focus on priorities is a must.
  • Good organizational and documentation skills.
  • Excellent communication skills.
  • Self-motivated and results oriented.
  • Ability to work under tight deadlines; multi-tasking abilities are essential
  • Always maintain a high degree of professionalism, courteousness, and friendliness
Click here to apply.

We invite all qualified candidates to apply. Please note, youmustbe eligible to workin Canada to be considered for this role and priority will be given to local applicants.We thank everyone for their interest, however only successful applicants will becontacted.

No recruiters and no phone calls please!