Help Desk, Tier 2 IT Support (Systems Response Team)

To apply for this position, click here

Key Areas of Responsibility

  • Ensuring various system alert tickets follow the proper standard operating procedure by assisting with the quality assurance of tickets
  • Monitoring system alerts related to backup, anti-virus, infrastructure and other system tools and troubleshooting or escalating accordingly
  • Identifying out of warranty and out of date devices and informing the Client Support Team
  • Participating in the research and implementation of automation solutions
  • Providing support and assistance to your manager in meeting the key objectives of the Advanced Solutions Team
  • Following standardized operating procedures as much as possible and creating new procedures when required
  • Identifying opportunities for continual process improvement
  • Attending weekly team meetings
  • Effectively communicating updates in processes & procedures to team and ensure timely; updates to documentation
  • Perform other duties as assigned by our manager


Combination of experience, education, and certifications:

  • 4+ years of previous and progressive technical support experience.
  • Diploma or Bachelor Degree related to Systems Administration or Networking.
  • Microsoft certifications and other certifications from Meraki, Cisco, etc.
  • Ability to work with a limited degree of supervision, with oversight focused only on complex new assignments.

If you're ready to apply, click here

Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!