To apply to this position,
2 Years Experience
Key Areas of Responsibility
Providing on-site (often with little notice) support but also remote support as required.
Resolving Tier 1 & 2 technical support issues (e.g., servers, applications, networking, back-ups, security, and etc).
Deploying work stations, installing preconfigured switches, and installing software.
Maintaining accurate documentation of client networks, information, and issues.
Working with standardized operating procedures or creating new ones when necessary.
Ensuring the “Customer Experience” and “Today-not-Tomorrow” scores meet company expectations.
Contributing in daily team huddles for idea generation and success sharing.
Taking the initiative in keeping your talents fresh by passing certifications.
SKILLS & KNOWLEDGE REQUIREMENTS
Optimistic, humble, and industrious personality; egos are not welcome!
Calm and collected disposition because there will be pressure and difficult situations.
Combination of education, certifications, and experience:
Diploma or Bachelor Degree related to Networking or Systems Administration.
Microsoft certifications and other certifications from Meraki, Cisco, and etc.
Previous and progressive technical support experience.
Valid driver’s license with regular access to a vehicle; clean abstract too.
Be available from Mon-Fri 8am-8pm as well as being open to working evenings and weekends.
If this sounds like you,