ACCOUNT MANAGER

If you would like to apply, click here

Key Areas of Responsibility

Deliver against agreed account sales and retention targets for all assigned customers. Utilize client database and proactively contact existing customers to ensure clients are retained through understanding the customer’s individual requirements and positioning & cross selling the Company’s product range. Fulfilling these needs in line with set targets through using solution selling approach, effective communication techniques and delivering service to the customer in a professional manner.

  • Owns the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective
  • Progress customer sales enquiries through to completed sales in line with set targets.
  • Maintain a computerized record of customer communications and discussions through utilization of company CRM.
  • Maintain accurate records of all sales and prospecting activities including sales calls, closed sales and follow-up activities.
  • Follow up and carry through any reasonable additional customer activities / requests or direct through to other relevant departments.
  • Provide a report, if required, on work activities to the appropriate Manager.
  • Attend specific meetings with other individuals and/or departments to aid individual job performance.
  • Attend training to develop relevant knowledge and skills.
  • Maximizes all opportunities in the process of closing a sale.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Proven ability to achieve sales quotas through defined sales activity and meet monthly KPI’s
  • Must perform Quarterly Business Review with all customers. (QBR)
  • Very comfortable with traditional sales techniques and understands how to manage a sales pipeline.
  • Ability to forecast accurately and maintain an accurate pipeline.
  • Visibility requires maintaining a professional appearance and providing a positive Company image to the public and partners.
  • Support, retain and grow Fully Managed's existing partner revenue base.
  • Effectively upsell/cross-sell additional Fully Managed's products into existing base.
  • Manage partner issues, finding and offering solutions to any problems.
  • Build and maintain territory plan for assigned customer base.
  • Maintain customer retention rates at a high level.
  • Ability to be a trusted advisor for Fully Managed's partners.
  • Proactively grow Fully MAnaged's product license counts.
  • Assist to organize customer related evets or attend trade fairs.
  • Other duties and activities as assigned.

SKILLS & KNOWLEDGE REQUIREMENTS

We're flexible but these are a must:

  • Preferred College or university level study in Business, Economics or Applied Studies
  • Deep understanding of IT & technology within an SMB environment
  • Knowledge of Managed IT Services, Security, or Data Protection
  • Familiar with Network Monitoring and Management functionality
  • Experience using technology within the workplace – proficient using Microsoft office & related applications

If you're ready to apply, click here