ACCOUNT MANAGER

If you would like to apply, click here

Who are you, Fully Managed?

We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of:

  • Fanatical Service
  • Absolute Accountability
  • Inspiring our People
  • Passion for Innovation
  • Monomaniacal about Process
We are a team, a family, and a group of world class collaborators that have each other’s backs. We also have A LOT of fun together.  

Tell me more about this opportunity!

You're a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself. Were you nodding vigorously to those statements? If yes, keep reading!

This opportunity, NOT job (here at Fully Managed we believe in careers and growth and not just ordinary, mundane employment), will feed the hunger that you have bubbling inside of you. We'll give you the freedom to tackle the IT things you do know and help you build your knowledge for the IT things that you don't know. As we ALWAYS say, we can teach technology, but you need to meet us with your determination.

Outside of this opportunity, we'll even assist you with your daily life through comprehensive benefits and generous subsidies because we know that in life, everyone needs some support.

Key Areas of Responsibility

Account Manager (AM) responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts. AMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to specific client’s needs. AMs manage and develop client accounts to initiate and maintain favorable relationships, and to ensure the client aligns with our business best-practices and standards. The AM is expected to achieve or surpass their sales targets by capturing opportunities for growth and standardization within their accounts, while utilizing the support of internal teams and the Director of Business Development & Client Success.
 

  • Owning the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement;
  • Maintaining an ongoing understanding of the clients’ business from the top-down (application and technology) and staying up-to-date on the evolution of their business;
  • Driving the creation of the client’s technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
  • Conducting Quarterly, and Monthly Business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client’s satisfaction (monthly);
  • Maintaining the client relationship while also being the FM standards advocate and ensuring the client remains profitable, or are on a path to becoming profitable;
  • Identifying new business relationship opportunities, and securing referrals;
  • Updating and managing opportunities and communications within our CRM and PSA systems, on a daily basis;
  • Assisting the Client Support team in scope-reviews for requests outside of the MSA;
  • Creating action plans for at-risk accounts;
  • Other duties as required.

SKILLS & KNOWLEDGE REQUIREMENTS

We're flexible but these are a must:

  • 5 years of sales experience;
  • To be available from Mon-Fri, 8am-5pm and evenings/weekends as situationally required;
  • Strong knowledge of all things Microsoft;
  • Proven problem-solving ability to work rapidly in high pressure situations;
  • Customer service experience;
  • Exceptional demonstrated English verbal and written communication abilities;
  • Ability to translate technical discussions to non-technical customers to fulfill understanding; 
  • Self-starter able to work with minimal supervision
Assets:
  • Experience in SalesForce;
  • Basic networking skills/certifications such as CCNA or CompTIA A+/Network +;
  • Diploma/Certificate in IT or similar;
  • Previous Experience working at an IT Managed Service Provider
 If this sounds like you, click here to apply. 

Interested?

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We thank everyone for their interest, however only successful applicants will be contacted. 

No recruiters and no phone calls please!