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Scott Ritchie, Controller
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Hosted PBX: Detailed Features

Our industry-leading voice telecommunicatinos platform supports all the latest features, without any expensive hardware, delivered completely from the cloud over dedicated IP lines. Gain unbeatable voice quality, flexiblity and pricing with our comprehensive business telecommunications architecture.

Hosted PBX: Core Features

  • Support a variety of IP-based handsets from Polycom, Cisco and Aastra
  • Nightly backups of your complete configuration and voice data
  • Full call detail reporting (CDR) and statistics engine
  • Call queue reporting web interface, including access to recorded calls, per-agent statistics, SLA reports, average wait time, etc. Reports are viewable from a browser, mobile device, and exportable to PDF, XLS, CSV or Email. Reports may be automatically scheduled to be delivered daily, weekly, or monthly.
  • Round-the-clock support via telephone, email and live chat
  • Robust infrastructure with global load balancing and geo-redundancy
  • Instant disaster recovery with automatic failover to external number should your extension(s) or site(s) become unreachable
  • Interactive voice response (IVR) auto-attendants - e.g. Press 1 for Sales, 2 for Support etc.
  • System-wide and per-extension one-touch call recording
  • Intelligent ACD call routing
  • Unlimited custom music or message on hold
  • Dial-by-name directory
  • Click-to-call dialer integration

Hosted PBX: Standard Seat Features

  • Full suite of on-phone applications including conference call manager, presence, visual voicemail, CRM popup and more
  • Unlimited North American long distance
  • Advanced voicemail (with voicemail-to-email and web-based voicemail access
  • DID (Direct Inward Dial) phone numbers - in virtually any area code
  • End-user extension settings/call history web interface
  • Call forwarding, call waiting, call transfer
  • Three-way calling
  • Distinctive ring
  • Custom music-on-hold
  • Click-to-dial call control
  • Google/Exchange contacts integration

Hosted PBX: Enterprise Seat Features

  • All Standard Seat Features
  • Find me / follow me (1-number)
  • Hot desking - login/logout of phones without moving the phone
  • Queue member participation - e.g. Sales/Support call queues)
  • Mobile Bridge - Soft phone, iOS, Android, cell/mobile phone integration
  • iOS (iPhone/iPad) device integration
  • Remote office/home office integration
  • CRM screen-pop recording
  • One-touch call recording

Hosted PBX: Basic Seat Features

  • Outbound local calling only
  • No inbound calling (DID)

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