Dated network and servers were creating performance challenges for a rapidly growing organization. Unpredictable spikes in IT expenditures due to performance and stability issues with network. Non-profit organization is sensitive to costs but also highly dependent on IT where security of data is critical to operations. Issues with response time from existing IT service provider.
Fully Managed® analyzed PSF’s existing network and recommend several upgrades to improve performance and reliability through an initial IT Infrastructure upgrade project – revitalizing the IT environment with implementation of new servers and networking equipment. Fully Managed® also implemented a streamlined remote access solution for traveling staff based on SSL-VPN technology. A leading edge Backup and Disaster Recovery solution was deployed in order to protect the organization’s data. Finally, Managed Services were implemented to protect PSF’s investment in IT and enabling monitoring of systems and backups 24x7 for a fixed-fee.
As a result of the implementation, PSF was able to enjoy a fixed monthly fee for all IT services. Additional benefits include a rapid response time (less than 1 hour for business critical issues), greater uptime (reduction by more than 50% in volume of support calls), and peace of mind that their data was safe.
The Pacific Salmon Foundation (PSF) raises funds and directs funding to grassroots, volunteer and community driven projects focused on the conservation and recovery of Pacific salmon.
Official Site: www.psf.ca