With sustained growth, requests for support from several remote offices across British Columbia and Alberta increased rapidly, putting a strain on GWIL's IT maintenance management and support. It was becoming increasingly costly and difficult to predict. Moreover, reliability of the environment and the ability to predict issues were becoming a key strategic differentiator for the company, as it began creating quotes and assessing jobs in the field. More than ever, IT infrastructure was a critical part of the business process, so any downtime significantly impacted operations.
Fully Managed® implemented a complete managed services plan for GWIL, providing a fixed-price solution to IT management across all of GWIL's B.C. and Alberta locations. The managed services plan comprised a guaranteed service level agreement with one-hour response time in the event of a business critical outage, as well as unlimited technical support for all locations. The technology became proactive rather than reactive, and issues with GWIL's IT infrastructure - such as system performance and availability of servers — were identified and resolved without any dependence on GWIL's in-house IT team.
Within one week, GWIL was benefiting from a Fully Managed® services plan for all its desktops, servers, firewalls as well as backup and storage infrastructure. All sites were brought under close management, and tuned for alerts based on various business criteria. Within 30 days, the number of support incidents had dropped by 45% and GWIL's monthly IT expenditure had dropped by 20%. The next month, the number of incidents dropped again by another 25%. GWIL employees are enjoying a more reliable, secure, and closely-managed environment. Now they notified of any matters, which are swiftly resolved, before they escalate to problems that can impact operations.
GWIL is BC's Largest Crane Service Company
Official Site: www.gwil.ca