IT Support Services
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“Fully Managed® seamlessly delivers IT solutions that we don’t even have to think about, so we can focus on delivering perfect service to our customers.”
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Rod Nicolls, Ops Manager
Nicole Stefenelli, CEO
URBAN IMPACT RECYCLING LTD.
(photo: left to right)
 
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Take advantage of our commitment to Fanatical Service, enhance your Peace of Mind and get Fully Managed®.

We keep things running smoothly.

Your IT infrastructure is an ecosystem of hardware and software which, like most things, needs regular maintenance and care to keep things running optimally. As part of our IT Support and Management offering, our Vancouver- and Edmonton-based Mission Control team does whatever it takes to ensure that the technology your business relies on is tuned and maintained regularly.

How it works:

  • Automated Maintenance Tasks – Best practice-driven maintenance tasks are performed regularly to ensure you maximize your investment technology and enjoy maximum uptime, for example disk de-fragmentation on workstations and removal of temporary files.
  • Patch and Firmware Management – for your systems to ensure they are running the most current versions which in turn fosters stability and efficiency. This includes Windows and productivity suite updates as well as firmware updates for your networking equipment such as switches, routers, and firewalls.
  • System Maintenance – Scheduled routine maintenance for systems and applications during or after business hours depending upon your needs – for example, deploying a Service Pack for Microsoft Exchange or upgading the firmware on a Dell PowerEdge R610 server would be covered by best practices-based system maintenance.
  • Software Deployment – Software deployments are part of our ongoing maintenance schedule. If you are rolling out a specific application throughout your business, we can leverage ‘silent’ mechanisms to deploy the software all on the computers. We can also use this procedure to upgrade software versions or to install/re-install software packages – and, we support both Mac and PC (e.g. Windows 7)

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