In Depth /
“Fully Managed® has the knowledge and fortitude to help us with our all our IT needs and to do it in a most timely and professional manner.”
, Executive Director
CAMBIE SURGERY CENTRE
Take advantage of our commitment to Fanatical Service, enhance your Peace of Mind and get Fully Managed®.
Get exactly the help you need, when you need it.
Receive an unmatched level of IT service and support from a local team of technology experts who understand your number one priority is your business, not solving IT issues. Our team is dedicated to making your experience as painless as possible to keep you productive and focused on your business’ success.
What you gain access to:
- Local Experts – Local team of friendly, experienced engineers in our Mission Control team based in Vancouver and Edmonton
- Instant Remote Support – Immediate access to support when you need it – any urgent issues are dealt with immediately. This is financially backed in our Service Level Agreement (SLA)
- Broad Knowledge and Expertise – With certified and experienced technical support staff, both on Microsoft Windows and Mac OS X platforms, we can support your environment seamlessly
- Rapid Resolution – Rapid resolution of issues – we have extensive and unique systems, documentation and processes in place based on industry standards allowing our team to rapidly resolve the majority of issues
- Extensive Reporting – We monitor every aspect of your IT infrastructure, from performance metrics (CPU, memory, disk) to event logs, security alerts, audit trails, etc.
- Best-in-Class Tools – Suite of IT support tools – we have a variety of remote control and management tools which allows us to provide support in just a few mouse clicks, for both Windows, Mac and iOS clients (e.g. iPhone or iPad)
- On-Site Support – On-site support when you need it. We have mobile field engineers strategically placed in the lower mainland which allows us to mobilize on-site resources when needed
- No Limits – Our support is unlimited allowing you to avoid additional administration and fluctuating costs with our hassle-free, unlimited support