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Results SMBs want from their IT Partner

Frances Stahlby Frances Stahl @ Fully Managed™
Posted 2 years ago

Technology plays a foundational role in organizational success, and therefore it's important that you know how to select the very best Technology Partner for your business. These are a few qualities that you should look for when selecting an IT Company:

Value

Businesses are (or if not, should be) thinking about IT service providers as true value-adds to their business, as opposed to low cost staff augmentation. What does that look like? Your IT service partner should work proactively with you to provide value and continuously be working to move your business towards a more mature and stable state. Unfortunately a lot of IT companies fall short on the strategic side of things – they may provide decent IT support but consistently under-deliver when it comes to guiding you to make the decisions that will save you money, improve efficiencies, and help you scale smoothly. A few of the ways we do this at Fully Managed® is through quarterly reviews and comprehensive monthly reporting.

Actioned Transformation

It is also important to make sure that your outsourced IT provider defines how the transformation of your IT will happen. It's not enough for your IT partner to simply promise the development and delivery of change, make sure they develop and commit to a customized action plan. For us this means we provide a detailed Roadmap so that your IT infrastructure evolves with your business and aligns with your business goals.

Exceptional Service

When something goes wrong, you want to be sure your issues are being handled as quick and effectively as possible. That's why, when selecting a technology provider, purpose and core values are a critical decision factor. You are entering into a partnership where your business success ultimately depends on both your partner's value system and their ability to execute on that. Our entire team rallies behind our core values, ultimately ensuring that your total experience is positive.

Digital Expertise

The internal skills needed to automate and change processes, improve operations, and analyze data is lacking in most small and medium sized organizations and as a result business suffers. Fully Managed®, and other mature Managed IT Service Providers can help guide you when selecting digital tools– we are passionate about technology and are happy to provide our partners with consultation.


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