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While not traditionally thought of as an IT function, telephony costs have been bleeding in to IT budgets for years. In my world view, I see voice as an application - the same as email, CRM, and others. Eight to ten years ago voice over IP (VoIP) started to become mainstream, however most organizations haven't taken advantage of the commoditization of telephony communications.
Most organizations have an older PBX (Private Branch eXchange) phone system. These systems allow the central control of phone systems, voicemail and paging seen in a typical office. The PBX hardware is large, bulky, proprietary, and expensive to procure and maintain. On top of this, typical organizations are simply getting phone service from their local telco. They pay per line, plus long distance, plus conference calling (this can be gold mine of savings). Remote work environments are becoming more common place and can benefit a business by reducing the required real estate to sustain the business. IP based voice and video can help ensure remote working environments aren't encumbrance to collaboration and communication.
Fully Managed® is embracing the modern world of voice offerings. The service we offer to our partners is a truly modern voice over IP offering. The advantages are numerous including:
If you'd like to learn more about how your business can better utilize IP communications technologies please join us for a 30 minute webinar on Dec. 3rd at 10am PST.