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This is a fantastic 18 minute presentation by Simon Sinek (thanks to Brad Bartsch for the link) for an inspirational model for leadership called the "Golden Circle". This explains why knowing your core purpose in business (the inner circle - the "Why") is critical to becoming a leader in your market/industry. If you focus on features, benefits and even your unique selling proposition (the dreaded USP) you are missing the boat. People want to work with you because they are comfortable with you, they believe what you believe, and trust that you will deliver.