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It's well known that we need great, inspired people in order to lead in a highly competitive business climate. More than ever before, businesses are now also embracing the idea that the technology ecosystem including IT infrastructure, IT support, business applications, tools, etc. need to be on the leading edge in order to become competive. With these two key areas address, what's left? Verne Harnish, founder of Gazelles and world-renowned business growth and profit guru states quite eloquently:
So, assuming you have the right people on-board and technology acquired, how do you leverage process to become become dominant? You need a total commitment to developing your business process to drive standardization - resulting in repeatable, efficient, consistent delivery. In our business, great documentation not only facilitates a more streamlined, economical operating model (e.g. ability to hire and train employees faster), but also drives an enhanced customer experience, ultimately enabling growth without impacting service.