Take advantage of our commitment to Fanatical Service, enhance your Peace of Mind and get Fully Managed®.
Mature Managed IT Service Provider's deliver on-going and regularly scheduled strategic advice in order to align business objectives with appropriate technology initiatives. Fully Managed® provides comprehensive monthly reporting, including insight into technology service delivery, end-user satisfaction, and complete details on all services requests. We also schedule regular strategic meetings to ensure that service levels are on track as well as to discuss progress on key initiatives and recommendations.
Like all business investments, your IT investment carries a certain amount of risk. A mature Managed Service Provider will assume and manage much of this risk for you, with specific industry knowledge - expressly security and compliance related concerns. Furthermore, when a problem is detected, it is escalated to our support team for remediation before it has a chance to impact your business and affect your productivity.
When you sign up for Managed Services you pay an all-inclusive price, which includes reactive service and support, proactive management, and dedicated account strategy. In our case, that means you get access to a 40-strong team of technology experts for a set monthly fee-for-service, regardless of how many issues arise.
Organizations that manage their IT in-house generally experience much higher research, development, and implementation time; all of which increase costs. Fully Managed® supports, designs and hosts your IT infrastructure so that you can spend more time working on strategic initiatives which increase your bottom line. Outsourcing your IT requirements to a Managed Service Provider will help you stay focused on your core business functions and reduce the time and attention you have to spend making complex IT decisions.
By selecting Managed Services you gain access to industry-leading technology, people and processes to ensure that all core network components are Fully Managed®, supported and proactively maintained. Good Managed Service Providers will also have detailed documentation to ensure that their team has the necessary policies and procedures to support the installation and updates required for all your applications. At Fully Managed® our team is dedicated to making your experience as painless as possible.
Most Managed Service providers make historical data available to clients through a client portal– enabling you to see service tickets, when and how they were resolved, and performance information in real time. In our case, we can customize these reports to match your requirements – providing granular data at your request.
If you're new to the Managed Service model, you may be unfamiliar with the term centralized services. Basically it is a service that we provide to all of our clients to ensure an efficient, smooth, and fast computing experience for you and your team. These services, such as antivirus upgrades, happen behind the scenes and are administered to our entire customer base in a few mouse clicks. Then we monitor your IT infrastructure using a variety of state-of-the-art monitoring tools, enabling us to not only spot problems but also trends before they turn into problems. Even when you're sleeping we have mechanisms in place to alert us of any issues that may arise.
Managed Service Providers make it their business to provide fast, efficient and reliable support. In our case, it's easy to request support via the phone, web or directly from a Fully Managed icon on your desktop. Our services are delivered through comprehensive remote control tools and onsite support as required when rapid remote resolution is not possible. We also guarantee our service delivery, by providing you with a service level agreement right from day one.
Stored data is increasingly becoming the life-blood of all businesses and thus a high priority for Managed Service Providers – to ensure continuity most have specially designed networks and data centers. Fully Managed® provides next-generation backup capabilities built on innovative technology and a superior level of reliability. Enhanced outcomes include more reliable backups and faster recovery, locally and from the cloud.
Managed Service companies possess passion for continuous improvement. At Fully Managed® we are always exploring new technology and how it applies to the businesses we partner with, continuously enhancing our offerings and driving the value our clients realize by partnering with us. Our team is also encouraged to participate in ongoing self-improvement activities, which helps us attract and retain the best talent.