FIELD TECH

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Key Areas of Responsibility

  • Providing on-site (often with little notice) support but also remote support as required.
  • Resolving Tier 1 & 2 technical support issues (e.g., servers, applications, networking, back-ups, security, and etc).
  • Deploying work stations, installing preconfigured switches, and installing software.
  • Maintaining accurate documentation of client networks, information, and issues.
  • Working with standardized operating procedures or creating new ones when necessary.
  • Ensuring the “Customer Experience” and “Today-not-Tomorrow” scores meet company expectations.
  • Contributing in daily team huddles for idea generation and success sharing.
  • Taking the initiative in keeping your talents fresh by passing certifications.

SKILLS & KNOWLEDGE REQUIREMENTS

  • Optimistic, humble, and industrious personality; egos are not welcome!
  • Calm and collected disposition because there will be pressure and difficult situations.
  • Combination of education, certifications, and experience:
    • Diploma or Bachelor Degree related to Networking or Systems Administration.
    • Microsoft certifications and other certifications from Meraki, Cisco, and etc.
    • Previous and progressive technical support experience.
  • Valid driver’s license with regular access to a vehicle; clean abstract too.
  • Be available from Mon-Fri 8am-8pm as well as being open to working evenings and weekends.
If this sounds like you, click here to apply.